MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)Īpple or Apple Authorized Service Providers will service eligible laptops, free of charge.MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports).
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports).MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports).MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports).MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports).A window should open, and in the Overview tab, the model should be listed.Click on the Apple logo in the top-left corner of the screen.To identify if your laptop is eligible for this programme, follow these steps: And if it has any liquid damage, it'll be ineligible. If the laptop has any damage that may impair the service, then the issue will need to be fixed first, and there may be repair fees. So, any model from early 2015, up to the latest 2019 models. Next, determine if you have a MacBook, MacBook Air, or MacBook Pro equipped with a low-profile, butterfly mechanism keyboard. Key(s) feel "sticky" or do not respond in a consistent manner.Letters or characters repeat unexpectedly.You can only initiate a free repair once you've detected one of the following keyboard issues:
#Macbook pro 2018 keyboard issues how to#
Pocket-lint How to initiate a free repair Keyboard issues And your new MacBook will get the latest keyboard design, which, in theory, should protect you from more fails. It only said Apple Stores will now prioritise repairs. Apple is also claiming it has sped up the time it takes for a keyboard to be repaired, though it didn't give specifics. If your keyboard stops working, Apple wants you to know you can get it repaired for free, up to four years after purchase. Apple is clearly trying to put potential buyers at ease with this extension. Now, it covers all MacBooks with butterfly keys - including the 2019 models. This programme covered MacBooks released from 2015 to 2017. In 2018, Apple promised to replace "a small percentage of the keyboards in certain MacBook and MacBook Pro models" - if their keys felt sticky, failed, or didn't respond consistently. What is Apple's keyboard replacement programme? So, Apple conceded with a free keyboard replacement programme. Class action lawsuits, naturally, have been filed against Apple. Apple later redesigned the original butterfly switches at least three times to address the issues, but users have still complained. And, initially, the fix was expensive and time-consuming.Īpple doesn't usually just replace the bad keys, but rather the whole keyboard, and out-of-warranty fixes could cost as much as $700. However, users immediately criticized the design, claiming the keyboards could be easily damaged by something as simple as dust.
In 2015, Apple ditched the "scissor" mechanism below each key on the MacBook and began releasing laptops with butterfly switches, as part of an effort to make its MacBooks even thinner and lighter. What's wrong with Apple's butterfly keyboards? (Pocket-lint) - Apple has extended its keyboard replacement programme to all MacBooks with butterfly keys, free of charge.
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